To help ensure a smooth purchasing and delivery process, we encourage customers to review our quick checklist before placing an order. We recommend checking product specifications, characteristics, and installation requirements to ensure suitability for your project. Please also take a moment to review our Delivery Information and Terms and Conditions for general details regarding order fulfillment.
Calculating Material Quantities
To support a hassle-free installation, we recommend including a reasonable allowance for cutting, site adjustments, and general handling. Typical industry guidance suggests adding a small margin depending on project size and layout complexity. Ordering sufficient material with your initial purchase helps ensure consistent product batches and avoids the additional transport fees associated with minor top-up shipments. Learn more in our 
Wastage Allowance Guide.
Single-Pack and Partial Orders
Where available, split-pack options offer flexibility for customers needing supplementary quantities. As partial packs require manual re-handling outside original factory packaging, ordering full packs where possible helps ensure optimal packaging security. Small orders may be subject to additional handling guidelines.
Delivery and Access Information
Orders include standard kerbside tail-lift delivery via nationwide freight networks. See how this service works in our Delivery Demonstration Video. Standard deliveries are carried out using large goods vehicles. If your property has restricted access, narrow roads, or physical obstructions, please let our team know prior to dispatch so appropriate arrangements can be explored.
Access Limitations and Delivery Options
In cases where delivery cannot be completed due to unnotified access restrictions or steep slopes, standard re-routing or return transport fees may apply. Customers ordering to remote locations or Northern Ireland are encouraged to plan total quantities carefully to minimize potential additional freight costs.
Transport Guidelines and Material Characteristics
Heavy goods logistics occasionally involve minor surface contact or handling marks during transit. Minor edge wear or occasional breakage falls within normal transport expectations for stone products and can typically be utilized for cuts during installation. For exceptional transit issues, claims are processed in accordance with our standard guidelines upon receipt of photos. Read Understanding Material Handling for more details.
Surface, Natural Veining, and Product Characteristics
Natural stone paving features unique variations in tone, natural clouds, and distinctive mineral veining across each piece. Natural stone and porcelain paving may occasionally experience slight edge chips during packaging or transit, while stone cladding can occasionally feature minor fragment movement, and split face tiles can occasionally feature subtle bonding marks from the crafting process. These natural attributes do not affect product integrity and seamlessly blend into the finished layout once installed.
Natural Stone and Batch Variation
Natural stone features inherent variations in tone, veining, and texture. Display photos provide a general guide, but exact shade matches across different pieces cannot be guaranteed. Customers seeking uniform consistency may wish to explore our porcelain options.
Porcelain Extensions
Porcelain products are produced in manufacturing batches. If you are extending a previous order, please notify us before purchasing so we can assist with batch matching where available.
Delivery Timelines
Standard delivery generally arrives within a few working days. For time-sensitive projects, Premium Delivery options may be available at checkout.
Final Checklist Confirmation
Please review our full Terms and Conditions before completing your purchase. Placing an order confirms acceptance of our standard delivery and product guidelines.