Standard Delivery Information
- Deliveries are normally made within 3 to 5 working days of the order being placed.
- Please do not book any tradespeople until you have taken receipt of your full order.
- Whilst every effort is made to deliver products on an agreed delivery date where pre-arranged, we cannot be held responsible for matters beyond our control which may result in your order not arriving on the specified day.
- It is the customer's responsibility to inform us of any access problems before placing an order. If no one is available at the property to sign for the delivery, or if the property is inaccessible, re-delivery charges may apply.
- Please inspect your goods at the time of delivery before signing the delivery note or POD. If you believe there is an issue, please accept delivery and sign for the goods as "Damaged", then contact us immediately. Pallet labels and photographs must also be provided.
Please Do Not Book Builders or Hire Tools Before Delivery
The ETA provided by our team is system-generated through a third-party delivery network and may occasionally differ from the actual arrival time. Delivery usually takes place through a relay system involving multiple depots and hubs.
While the vast majority of orders arrive within the expected timeframe, minor and infrequent delays can sometimes occur within pallet transport logistics. Once a consignment is in motion, the logistics chain cannot be controlled in full.
For this reason, please do not arrange builders, tradespeople or equipment hire until your full order has been received. Although we always make every effort to deliver products on the agreed date, circumstances beyond our control may occasionally prevent delivery on the planned day. In such cases, delivery is normally completed on the next working day.
Kerbside Tail-Lift Delivery
Our prices include tail-lift kerbside delivery through the Palletways network. Click to watch a short video showing how the delivery works.
Chargeable Delivery Postcodes
Some postcodes are outside the free delivery zone. Please email sales@pavingslabsuk.co.uk for information regarding the applicable surcharge for your area. If you live in one of the delivery zones listed below, it is important that you contact our office before making your purchase. You will then need to follow the Delivery Surcharge.
We are currently accepting orders for delivery to Northern Ireland.
| Delivery Zone | Postcodes | Surcharge per pallet |
|---|---|---|
| 29 | EC50, 88, WC1, 2, 99 | £12 |
| 7 | DG1-7, 10-14, 16, DT1-11, EH4-38, 43-49, 51-55, 91, 95, 99, EX1-24, 31-39, FK1-7, KA1-26, 29-30, KY2-5, LD1-8, LL40-49, 51-56, 58-78, PA1-19, PL1-21, 95, SA2-3, 16-17, 19-20, 31-44, 61-72, SY10-11, 15, 16-19, 21-22, TA1-5, 7, 11, 13-24, TD1-2, 4, TQ1-14 | £20 |
| 8 | DD1-11, DG8-9, EH1-3, 39-42, FK8-21, KY1, 6-16, 99, LL35-39, PH1-7, 11-14, PL22-35, SA45-48, SY20, 23-25, TD3, 5-15, TR1-27, 93 | £30 |
| 9, 10 | IV1-3, KW1-3, 5-14, PH8-10, 15-18, 19-26, 30-41, 49-50 | £34 |
| Others | GY, HS, IM, IV4-28, 30-32, 36, 63, 99, 40-49, 51-56, JE, KA, KW, PA, PH42-44, ZE | Price on application |
| Northern Ireland | Belfast BT(1-18) | £68 |
| Rest of Northern Ireland | Belfast BT(19+) | £73 |
We reserve the right to adjust surcharges in accordance with third-party carrier tariff standards without prior notice. Final interpretation rights remain with our company.
Delivery Failure
If a delivery cannot be completed due to narrow roads, steep slopes, restricted vehicle access, or an unclear address, additional transport costs may apply if the goods have to be returned or re-delivered. In such cases, the charge is typically in the region of £150 to £200 per pallet to cover the original, return delivery cost and restock fee.
Customers should inform us in advance of any potential delivery difficulties to help avoid unnecessary issues.
To keep costs low we use the most economic method of delivery.
THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS