Why Email is the Best Way to Contact Us
We receive a high volume of calls every day, both pre-sales and after-sales—thanks to the strong support from our customers and the substantial traffic to our website. However, we are an online store that operates on minimal margins, committed to offering maximum value and high-quality products to our customers. To keep our prices competitive, we do not run a large-scale call centre. The continuous influx of phone calls often disrupts our team from efficiently processing orders and arranging timely deliveries.
To ensure accurate and efficient customer support, we have temporarily suspended call service and kindly encourage you to contact us via Email or Inbox Chat on our website.
Please note that we are unable to accept payments over the phone. To comply with financial security regulations, including the Payment Card Industry Data Security Standard (PCI DSS). We do not provide any opportunity for staff to access or store customer Card Verification Value (CVV) codes. All payments are processed through a secure payment system certified by the UK financial authorities. These regulations are designed to protect cardholder data and prevent fraud, ensuring that sensitive information like the CVV is used solely by the customer during the transaction process.
Advantages of contacting us via Email or Inbox Chat include:
- Faster, more accurate responses: Our team can investigate your query thoroughly.
- Fair and efficient service: Allows uninterrupted, clear handling of each enquiry.
- Active monitoring: We consistently check our inbox and aim to reply promptly.
How to Reach Us
Email: Send your questions about pre-sales or after-sales to sales@pavingslabsuk.co.uk or via our website Inbox Chat. We will reply promptly with detailed information.
Phone: Our phone service has been temporarily suspended due to continuous pre-sales enquiries, which are impacting our team’s ability to process orders efficiently. However, our Email and Inbox support remains fully available, reliable, and efficient.
Thank You
Thank you for your patience and understanding during this busy period. By using email, you help ensure your enquiry is handled with care, accuracy, and efficiency.